How do you take care of your customers after a merger?

For customers, almost nothing is more frustrating or infuriating than not getting the service they need. If New York companies fail to provide adequate customer service, or if customers are able to find a better deal with a competitor, they are likely to leave. One particularly vulnerable time this can happen is during the merger or acquisition processes. While your company is going through significant changes, it can be easy to overlook the needs of the customer. In recent posts, we’ve discussed the importance of assisting employees through a merger or acquisition. How can you show the same consideration to your customers during this period?

According to Axial, most of the customers who leave during a merger do so because of a lack of communication, which can cause any number of problems. For example, a new website may be confusing for customers to understand how to log in and pay their bill; they may be enticed by competitors to switch services; or they may simply be uncertain and worried about how the merger may affect them.

It is crucial, therefore, to supply the communication and services that customers need to reassure them that your newly restructured company will meet, or exceed, the services they were accustomed to. You might achieve this by ensuring your employees are trained in answering the types of questions customers will have during this time. An effective marketing strategy that addresses customer concerns can also be helpful. When you imagine yourself as the customer and think about ways in which you would like to be taken care of, it can go a long way toward maintaining a positive relationship between your company and your valuable customers.

No Comments

Leave a comment
Comment Information

Hear From Our Clients

Mr. Skolnik and Mr. Gaboury have represented me on multiple cases over the past two years. They are dependable, knowledgeable, and professional. They provided high quality legal guidance for my small business during a difficult time and brought me a peace of mind. I highly recommend Cox Padmore Skolnik & Shakarchy as your legal business representative. -Anonymous

Read More Reviews

Contact Us

Bold labels are required.

Contact Information

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.


Privacy Policy

Tap To Request An Exploratory Consultation

New York Office
630 Third Avenue
23rd Floor
New York, NY 10017

Phone: 646-355-1648
New York Law Office Map

Great Neck Office
98 Cutter Mill Road
Suite 310N
Great Neck, NY 11021

Phone: 646-355-1648
Great Neck Law Office Map

Hackensack Office
27 Warren Street
Suite 304
Hackensack, NJ 07601

Phone: 646-355-1648
Hackensack Law Office Map

Denver Office
1060 Humboldt Street
Denver, CO 80218

Phone: 646-355-1648
Denver Law Office Map